FAQ

We offer two shipping options to suit your needs:
• Standard Shipping ($12.95): 10-15 business days after dispatch via DHL or FedEx
• Free Shipping: 15-25 business days after dispatch via EMS (for orders over $50)
All orders require 1-2 business days for processing before shipping.

We proudly ship worldwide! However, to ensure quality and timely delivery, we currently cannot ship to some Asian countries and remote regions. During checkout, our system will automatically verify if we can deliver to your location.

Once your order ships, you’ll receive tracking information via email. You can track your package every step of the way with our premium carrier partners (DHL, FedEx, or EMS).

Delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays. We appreciate your understanding that these factors are beyond our control.

We specialize in smart home organization solutions including:
• Kitchen organization (Joseph Joseph innovations, drawer storage, cupboard solutions)
• Cooking essentials (knives, chopping boards, graters, kitchen gadgets)
• Bathroom organization (shower caddies, bathroom accessories)
• Barware and cleaning supplies
• Iconic designs and exclusive new arrivals

All products shown on our website are currently in stock. Our “New In” and “New & Exclusives” sections are regularly updated with fresh arrivals.

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at [email protected] with your order number.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

There’s no minimum order amount, but orders of $50 or more qualify for free shipping via EMS.

Yes, all prices are displayed in US Dollars (USD).

We offer a 15-day return policy from the date of delivery. We believe in our products as much as you’ll love them, but if you’re not completely satisfied, we’re here to help.

Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We focus on thoughtful, efficient organization solutions from premium brands like Joseph Joseph. Our carefully curated collection combines smart design with practical functionality to transform your living spaces.

We’re based at 4665 University Street, DALLAS, US 97338, but we ship smart design to homes across the globe (excluding some Asian countries and remote regions).

Absolutely! Check out our “Gift Ideas” and “Iconic Designs” sections for perfect presents for home enthusiasts. Our products make excellent gifts for housewarmings, weddings, or anyone who appreciates smart organization.