Returns & Exchanges

Our Commitment to Your Satisfaction

At Kitchen Essentials Shop, we believe in providing thoughtfully designed home solutions that bring joy to your daily routines. Just as we carefully select each Joseph Joseph innovation and iconic design for your kitchen, we want to ensure every purchase meets your expectations. If you’re not completely satisfied, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your kitchen gadgets, barware, or organizational solutions fit perfectly into your home.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In its original packaging
• Unused and in the same condition as received
• Including all original tags and labels
• Accompanied by the original receipt or proof of purchase

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include the Return Authorization Number visible on the outside, and ship to:

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund
• PayPal: 3-5 business days after we process the refund

What’s Refunded

We refund the product price and any applicable taxes. Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and process your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement at no additional cost to you.

International Returns

As we serve customers globally, please note that return shipping costs for international orders are the responsibility of the customer, unless the return is due to our error. Refunds will be processed in US Dollars.